The changes in customer behavior & expectations are forcing Telco & Enterprise to make dramatic alignments in their customer engagement strategy. From simply acting as hub to answer customer calls, Organizations are using Contact Centers experience as a gateway to their Image branding coupled with Cross & Upselling channels. In nutshell the ultimate objective is to convert Cost Center to Profit Center.
At IP Contact Center Competency in Tech Mahindra , we enable our customers to travel this journey with a future proof roadmap, increased revenue mechanisms along with protection of initial investment. What makes us unique is that majority of our Technical & Project Strategies are prepared with a thought of business Outcome using , best practices frameworks built by Industry experienced, Certified & trained professionals.