TechM’s Network Operations service is a key business lever that enables service provider to respond better to market challenges by allowing them to focus on their core competencies and leverage best practices across industry.
As Vendor agnostic partner providing converge IT and network managed service we are the right partner to help transform the existing networks towards SDN / NFV and support enhanced need of digitisation and Customer Experience. We are the world’s first vendor to provide converge IT and network managed service to first 2 EU operators.
Tech Mahindra has established Managed Service framework to deliver network performance KPIs and operations SLAs enabling operators to serve their customers efficiently and provide quality services.We provide both corrective and preventive maintenance covering NOC operations, Field Services, continuous network performance monitoring and optimisation and support for network upgrades.
As part of our NOC Operations, we provide Service desk, front office (Level 1 support) and back office (Level 2 support) operational activities in line with ITIL. As part of our Field Operations we provide field level support, spare parts management, Warehousing and logistics management. Our services include regular Network performance monitoring , drive testing and post processing , performance analysis and optimisation. As part of regular network upgrades we provide services for Acceptance of new Network elements, integration, Upgrades / Updates.
With a reach across 60 countries and delivering services to around 70 service providers through a global workforce of 7500 professionals and matured training practice we bring in the scale required to run managed services. Through our low cost, high efficiency global network operations centre ( GNOC) based out of India supporting mobile and wireline network and equipped with diverse set of home grown and off the shelf tools, we ensure delivery of managed operation services in an industrialized manner. As an Independent MS partner we ensure better ROI on network CAPEX.